Support Contracts // Regular Days On-Site // Holiday Cover for IT Departments
Holiday Cover for IT Departments
We're more than happy to provide a Certified Freelance Mac Support Engineer to cover Staff Holidays or perhaps on an interim basis til you recruit a Permanent On-Site Engineer and/or regular Days On-Site if required at a highly competetive day rate, contact us for more details.
Support Contracts // Regular Days On-Site
Business, Home and Education Users can call or Email us now to discuss how we can help you, whether its rapid response ad-hoc Mac support service or regular days on-site to fully contracted Maintenance with Remote Support and guaranteed 4 or 8 hr response times we're sure we can tailor a solution for you!
Typically a Support Contract would Include the following........
• Guaranteed response within 30 minutes of any logged call
• Guaranteed On-Site Response within 4 to 8hrs (Depending on Customer Requirement)
• Unlimited Phone, Remote and On-site response (within reasonable limits) support included
• Software and Hardware Support included (including rebuilding machines to user specification in the event of a Hard Drive failure).
• Included – x number of half days on-site per Month, Bi-Monthly or per Quarter (depending on Customer requirement)
• Server Monitoring
• Remote Support on all Machines.
• iPhone/iPad Config
• Regular meetings to discuss new ideas and improvements.